How do I tag my payment as a purchase?
When you initiate a payment to another personal profile on Venmo, you may see the option to tag the payment as a purchase.
- Click on Pay/Request
- Select your recipient(s)
- Enter the amount and a note
- Tap Pay
On the next screen, there may be a toggle shown below your payment method. You can tap the toggle to let us know that you’re making a purchase, and your payment will be covered by the Venmo Purchase Protection Program if eligible.
I tagged a payment to another user’s personal profile as a purchase and the seller didn’t fulfill their end of the agreement. Can I dispute the payment?
If you’re having an issue with a payment you tagged as a purchase, we encourage you to work directly with the recipient (seller). For situations where you didn’t receive what you paid for or a service was not rendered, you have the option to dispute the payment in your Venmo app. Filing a dispute will open a formal investigation so Venmo can help mediate the issue for eligible purchases.
To open a dispute in your Venmo app, follow these steps:
- Go to the Me tab
- Select the transaction you want to dispute
- Tap Need Help?
- Select the statement that best describes your situation
- To include other transactions, select Add more
- After selecting the transactions you want to dispute, tap Add
- Tap Next
- Add any additional information
- Tap Submit Issue
Failing to provide certain information may delay the resolution of your case. If you are having trouble disputing your transaction, please contact our Support team.