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Buying from Personal Profiles

How do I tag my payment as a purchase?

When you initiate a payment to another personal profile on Venmo, you may see the option to tag the payment as a purchase.

  1. Click on Pay/Request
  2. Select your recipient(s)
  3. Enter the amount and a note
  4. Tap Pay

On the next screen, there may be a toggle shown below your payment method. You can tap the toggle to let us know that you’re making a purchase, and your payment will be covered by the Venmo Purchase Protection Program if eligible.

Learn more about Venmo's Purchase Program.

I tagged a payment to another user’s personal profile as a purchase and the seller didn’t fulfill their end of the agreement. Can I dispute the payment?

If you’re having an issue with a payment you tagged as a purchase, we encourage you to work directly with the recipient (seller). For situations where you didn’t receive what you paid for or a service was not rendered, you have the option to dispute the payment in your Venmo app. Filing a dispute will open a formal investigation so Venmo can help mediate the issue for eligible purchases.

To open a dispute in your Venmo app, follow these steps:

  1. Go to the Me tab
  2. Select the transaction you want to dispute
  3. Tap Need Help?
  4. Select the statement that best describes your situation
  5. To include other transactions, select Add more
  6. After selecting the transactions you want to dispute, tap Add
  7. Tap Next
  8. Add any additional information
  9. Tap Submit Issue

Failing to provide certain information may delay the resolution of your case. If you are having trouble disputing your transaction, please contact our Support team.

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Buying and Selling on Venmo FAQ