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Help Center

How can we help you?

  • Accounts, Profiles & Settings
    Updating your Venmo Profile
  • Payments & Transfers
    All about money movement on Venmo
  • Troubleshooting
    Frozen accounts & other concerns
  • Security & Privacy
    Learn how to stay safe on Venmo
  • Getting Started
    Learn how Venmo works and sign up
  • Wallet
    Manage banks, cards, & Crypto
  • Disputes
    Open & manage disputes
  • Buying & Selling with Venmo
    Venmo online, instores, & more
  • Business Profiles & Charity Profiles
    Payments for business or charity
  • Tax Center
    All about taxes on Venmo

Courtesy Disbursement

You received a payment from Venmo with the note “We just paid off your negative balance. Now you can start using Venmo again!”

We noticed that your account was frozen due to a negative balance. As a one-time courtesy, we’ve sent you money to cover that negative balance. Your account should no longer be frozen and you shouldn’t need to take any further action. 

This isn’t something we offer everyone, but it’s a special gesture for users like yourself who we’d love to see return to Venmo! You can now send money to friends, pay businesses, purchase crypto, and much more through your Venmo account.

If you have any questions about this payment or your account, please reach out, we’re happy to help. 

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Courtesy Disbursement