Will Venmo protect my cryptocurrency?
Venmo works 24/7 to help prevent theft and fraud.
If you’re concerned about the security of your Venmo account or if you notice unauthorized activity (transactions, transfer, account changes), let us know as soon as possible.
Go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can also go to the Contact Us page and check out the options under Connect with Support. If you don’t have access to the Venmo app, you may need to call our team for help.
What we can't protect you from are losses that result from cryptocurrency price fluctuations. Cryptocurrency is very volatile, and we suggest that you speak with a financial advisor or tax specialist to advise you.
My account was taken over and cryptocurrency was purchased or sold without my authorization. What can I do?
If you’re concerned about the security of your Venmo account or if you notice unauthorized activity (transactions, transfer, account changes), let us know as soon as possible.
Go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can also go to the Contact Us page and check out the options under Connect with Support. If you don’t have access to the Venmo app, you may need to call our team for help.
Will I get a private key for the cryptocurrency in my Venmo account?
You own the crypto you buy on Venmo but will not be provided with a private key.