How can I set up Venmo as my payment method in another app?
When you’re checking out at a participating business in app:
- Look for and Tap the Venmo Button
- You'll be asked to link your Venmo account with that business
- Choose your payment method and complete your purchase
On a computer:
When selecting Venmo at checkout on a computer, you'll see a QR code. Scan the QR code with your phone to authorize the payment, select your payment method, and proceed with checking out.
Once linked, that business can charge your Venmo account for future purchases according to your agreement with them.
How does payment work?
When you pay with Venmo, you'll choose your payment method. If you select your Venmo balance and have enough to cover the purchase, it'll be deducted from your balance. If your balance isn't enough, you'll need to select a secondary payment method for the remaining amount.
For example, if you have $10 in your Venmo balance and your purchase is $12, $10 would be charged to your Venmo balance, and $2 would be charged to the backup payment method.
Will I be charged a fee?
Venmo doesn't charge you a transaction fee for purchases, even if you use a credit card. The business pays the transaction fee, not you.
How do I change or disconnect a payment method?
To change your preferred payment method for a specific business:
- Go to Settings from the Me tab
- Tap Connected Businesses and select the business
- Update your preferred payment method
To disconnect a business entirely:
- Go to Settings from the Me tab
- Tap Connected Businesses and select the business
- Tap Discontinue payments
Note: Any pending transactions will still be processed, and you can reconnect the business later.
I received a notification for my purchase, and I canceled it - was I charged?
When you make a purchase, you'll see a notification showing an estimated charge. This is an authorization—a pending charge to make sure we can process the payment. If you cancel your order, the business should void the authorization, and any held money will be released back to your payment method.
If you have questions about a specific purchase, reach out to the business directly.
How do I cancel a subscription or recurring payment?
Contact the business directly—they'll be able to help you cancel. If you can't reach a resolution with them, contact Venmo support, and we'll work with you to help find a solution. You can also disconnect the business as a payment method to prevent future charges.
How do I receive a refund for my online purchases?
Once the merchant has issued your refund credit, it will be sent to Venmo to be processed. In most instances, refunds will be credited to the same payment method that you used for the original purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account.
To check what payment method you used for the original purchase,
- Go to the Me tab
- Tap Transactions
- Select your original purchase
- To see where your refund is going, select the transaction that states the merchant's name with refund next to it
Refunds may take up to 5 business days to process. If you have not received the refund after 5 business days, please contact us.
I would like to cancel my purchase.
Please contact the merchant. They should be able to assist further. If you are unable to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
- Go to the Me tab
- Tap Settings
- Select Get Help
- Tap Chat With Us in your Venmo app and ask for an agent.
If you don’t have access to your Venmo app, look for the options under Connect with Support on the Contact Us page.
What information is provided to the merchant for online purchases?
Venmo will provide the merchant with:
- Your full name
- Email address
- Phone number (if required by the merchant)
If a delivery for the purchase is needed, you may be required to supply your shipping and billing address directly to the merchant, or Venmo may supply it automatically.
Please keep in mind that your personal financial information is not shared with the business
I made a purchase, and now my app says I owe Venmo money.
When the merchant finalized this transaction, Venmo successfully sent the money to the merchant on your behalf.
When we attempted to debit the payment method you selected for this purchase, we were not able to retrieve the money. This process of debiting your payment method can take up to 3 business days to complete, which I hope explains any delay in the communications you received from us.
You should have a notification in your Venmo app alerting you of the amount owed. To reinstate your account and pay back this amount, select Restore your Account and follow the prompts on your screen.
Does Venmo offer any protections for my online purchases made at participating businesses?
Yes, when you use Venmo to make purchases on participating websites, your eligible purchases are covered by the Venmo Purchase Program.