“Your device doesn’t have the necessary requirements for Tap to Pay”
There are certain device requirements for using the Tap to Pay feature, and your current device is not eligible.
Learn more about requirements for Tap to Pay on iPhone.
Learn more about requirements for Tap to Pay on Android.
“You’re not eligible to use this feature right now”
We’re required to do an identity check before providing access to the Tap to Pay feature, and we couldn’t verify the info you provided. Please check your email inbox for more information about this.
“Charge not complete”
We weren’t able to complete the charge, usually because of a connection issue or timeout. Please try again.
Payment & Refund Errors
| Error Message | Explanation |
|---|---|
| "Can't connect" |
We’re having trouble connecting to your WiFi network or mobile data. Make sure one of these is enabled and that you have a strong connection before trying again. |
| "Amount too high" |
Please check the amount you entered and try again with a smaller amount. You won’t be able to make a charge for the amount you entered this time. This type of limit is in place to protect you and your customer from erroneous charges. |
| "Amount too low" |
You won’t be able to make a charge for under $1.00. Change the amount and try again. |
| "Payment failed" |
If you’re in the middle of a phone call or other communication using your network or data, you won’t be able to accept payments with Tap to Pay. You may also need to enable a passcode on your device for security purposes. |
|
"Can't connect to iCloud" "Not connected to iCloud" |
Tap to Pay on iPhone requires you to be signed in to your iCloud account with a valid Apple ID. You also need to accept Apple’s Terms and Conditions for using Tap to Pay on iPhone. |
|
"Something went wrong" |
We ran into a technical issue in processing your refund. Please try again later. |
|
"We can't refund this sale" |
Your customer’s card issuer won’t allow us to refund the payment. Please contact the customer for another resolution. |