FAQ
Is this actually from Venmo?
We’re glad you asked. Emails from venmo@email.venmo.com are from us!
What do I need to do to get my $5?
To receive the $5 reward, you need to:
- Click the link in the email invite (“Get your $5)
- Create a Venmo account using the email address that received the offer
- Verify your phone number
- Allow up to 72 hours after completing steps 1-3 for the credit to be processed
Why haven’t I received my $5 yet?
Try out this troubleshooting checklist if you’re having any trouble claiming your $5:
- Make sure you received an email invite; not all Venmo users are eligible to participate
- Confirm that you signed up for Venmo through the link in your email invite
- Make sure to verify your phone number on Venmo. If you didn’t verify your phone number when creating your Venmo account, you can log in again via the link in your email invite to try again
- Make sure you allow at least 72 hours after completing the steps above for the credit to process
If you’re still having trouble, please contact our Support team at support@venmo.com.
Terms and Conditions $5 PayPal-Venmo
PayPal Offer Terms:
Eligible Participant: Open only to residents of any one (1) of the fifty (50) United States or the District of Columbia who: (1) are eighteen (18) years of age or older; (2) are holders of a U.S PayPal account in good standing (including PayPal Cash and PayPal Cash Plus) (“Valid Account”) during the Offer Period (defined below); and (3) receive an authorized invitation to participate in the offer (eligibility for/those who receive such invitation will be determined solely by PayPal) (“Eligible Participant”).
Offer Period: Starts at 12:00 a.m Eastern Time (“ET”) on December 16, 2020 and ends at 11:59 p.m. ET on December 31, 2020 (“Offer Period”)
How it works: To qualify for the Reward, Eligible Participants must click through the offer link associated with this Offer and create an account with Venmo using their Valid Account credentials and their phone number (you are required to verify your phone number). Offer may require Eligible Participants to sign into their Valid Account.
Reward: Once the steps described above are completed and verified, Eligible Participants will earn the $5 USD cash (“Reward”). Reward will be added to the Eligible Participant’s Venmo Account within approximately seven-two (72) hours but may be available sooner. To withdraw funds, you must link a bank account or debit card to your Venmo account. Rewards are only available to the first 50,000 Eligible Participants to successfully redeem the Reward and will no longer be awarded once the limit is reached, as determined by PayPal in its sole discretion. There is a limit of one (1) Reward per Valid Account.
Miscellaneous: Valid Account must remain in good standing from the time of participation through Reward fulfilment to redeem a Reward, as determined in PayPal’s sole discretion. PayPal may provide an alternate reward of equal value if it is unable for any reason to fulfill the Reward. PayPal reserves the right to cancel, suspend or modify this offer in part or in its entirety at any time without notice, for any reason in its sole discretion. Similar offers may run at the same time; qualification for this offer does not constitute qualification for any other offer. PayPal is not responsible and/or liable if any e-mail, Reward, or offer-related materials or correspondence are lost, fraudulent, abusive, stolen, late, incomplete, illegible, interrupted, delayed, altered, defective, misdirected, tampered with, or irregular in any way or if any participant’s e-mail address, Valid Account, or other contact information does not work, is deleted, or is changed without participant giving prior written notice to PayPal. PayPal reserves the right to review any account or transaction related to this offer, in its sole discretion, without notice, and delay completion of the Reward. Offer is void where prohibited or if Eligible Participant’s account or transaction are fraudulent, abusive, not completed through legitimate channels, or irregular in any way. Certain offers may not be transferable. Any questions relating to the offer will be resolved in PayPal’s sole discretion and its decisions related to the offer will be final and binding.