How can I accept contactless payments with Tap to Pay on iPhone?
Once you’ve completed setup for Tap to Pay on iPhone, you can tap Charge, then Tap to Pay on iPhone to start a charge. Then, follow these steps:
- At the top of your screen, tap the ($0) amount shown and enter the amount you want to charge your customer
- Review and edit any sales taxes you want to be applied to the charge, or tap Add tax to set up and apply a new tax rate if desired
- If you want to, enter a note for the charge
- We recommend entering something to describe or identify the transaction, should you need to find it in the future. The charge note will also be visible on your customer’s receipt.
- Tap Tap to Pay on iPhone and wait for the next screen to load
- Present your phone screen to the customer
- Tip: You can tap the displayed charge amount to flip your screen, so it’s easier for your customer to read
- Ask the customer to hold their card over the top of your iPhone, or if they're paying with Apple Pay (or another digital wallet), they should hold their device near the top of your iPhone. Wait until you see the "Done" confirmation on your screen.
- For customers with contactless debit or credit cards, ask the customer to hold their card horizontally on the tap area (this may take a few seconds)
- For customers with Apple Pay and other compatible digital wallets, ask the customer to hold their device near the tap area at the top of your iPhone
- In some cases, customers will be prompted to enter the PIN for their card to complete the charge (we won’t store this info)
- From the next screen, choose whether to send your customer a receipt via text message or email and ask them to provide their information
You’re all set! Please note that payments accepted with Tap to Pay on iPhone may take up to 30 minutes to process and settle into your business profile balance.
Need more help? See how to accept contactless payments with Tap to Pay on iPhone:
Can I manually enter card numbers if Tap to Pay on iPhone isn’t working?
No. At this time, contactless payments can only be accepted using a customer’s physical card or digital wallet. If your customer doesn’t have a supported contactless payment method, you can still accept payments from Venmo users in the app. Learn more about other ways to accept payments in person.
How can I refund a payment I accepted with Tap to Pay on iPhone?
To refund your customer for a Tap to Pay on iPhone payment, start by locating their payment in your Venmo app. If your customer shared a QR code from their payment receipt, you can scan this code with your phone’s camera to open the original payment in your Venmo app. On the payment details screen, tap Refund to proceed.
If you don’t have sufficient funds in your business profile balance to cover a refund, we’ll ask you to add money to your business profile balance. You may have the option to add money to your business profile balance from an eligible debit card or verified bank account.
- Alternatively, you can move funds from your personal profile balance to your business profile balance to cover the refund amount.
To issue a partial refund for a smaller amount, you can tap Refund a smaller amount and edit the refund amount.
Please note the following when attempting to add money to your business profile for Tap to Pay on iPhone refunds:
- Money added to your business profile balance with a debit card will be available to you right away
- Money added to your business profile with a bank account will take 3-5 business days to process and become available to you on Venmo
- You may be able to add up to $3,000 per week from a connected debit card, or up to $10,000 per week from a verified bank account
- This feature is currently only available when you refund a contactless transaction from your business profile
- These types of transfers are subject to review and can be declined for various reasons (including, but not limited to, dollar-amount limits)
When you’re ready to issue your refund, you may need to tap Refund again. Then, tap Refund $X now to send the refund back to your customer’s original payment method. The money should arrive back at your customer’s original payment within 7 days from when you issue the refund.
Once the refund is issued, you and your customer will each receive a notification via email.
Learn more about how refunds work for Venmo business profiles.
Why do I need to provide a contact address for receipts?
Providing a business address on customer receipts is an industry requirement for card payments. Because customers who pay you using Tap to Pay on iPhone don’t need to have a Venmo account, we need to provide them with some contact info to reach your business.
If your business is “mobile” or you do not have a physical store location, you can use geolocation instead of your business address for receipts. If you choose this option, we’ll pull the city and state of your location when you send a receipt to a customer. You can make changes to this selection after tapping “Edit Profile” from your business profile in the Venmo app.
Why do I need to wait for my Tap to Pay on iPhone payments to settle?
When you accept payments with Tap to Pay on iPhone, they’re processed a little differently from payments sent to you from other Venmo users. It can take up to 30 minutes for us to communicate with your customer’s bank and get the funds into your business profile balance. We’ll let you know as soon as possible if there’s any issue with getting the funds to your account.
How can I send a new receipt for a Tap to Pay on iPhone payment?
If you skipped the option to send a receipt upon completing a charge (or if you need to re-send one), you can do so right in your Venmo app. Here’s how:
- Locate and tap on the payment in question from your transaction history
- Tap Send receipt
- Enter your customer’s email address
- Tap Done
That’s it! Your customer will receive an email with their transaction details, including the payment total and any sales tax applied, your business name & contact info, and a QR code that they can share with you to request a refund if needed.
How can I view all of the payments I’ve accepted with Tap to Pay on iPhone?
Contactless payments you accept with Tap to Pay on iPhone will appear alongside your other activity in your business profile’s transaction history. Rather than seeing another Venmo user as the sender of the payment, you’ll see the last 4 digits of the card your customer used for Tap to Pay payments.
If there’s a specific payment you want to locate, tap the magnifying glass when viewing your business profile transactions in the Venmo app. You can then enter the last 4 digits of your customer’s card number to search for the payment.
You can also view and download your transaction history as a CSV from the Venmo website. Sign in to your account, then visit account.venmo.com/statement and select your business profile using the dropdown at the top of the page.