Payments on Venmo generally can’t be canceled once they’ve reached the recipient’s Venmo account, even if you accidentally paid the wrong person.
I sent a payment to the wrong friend
If you accidentally sent a payment to someone you know, you can send that person a charge request for the same amount so that they can pay you back.
Include a note explaining the mistake. Once they accept the request, the money will be added to your Venmo account.
I sent a payment to a stranger
If you accidentally sent a payment to a stranger, please gather the following info and contact our Support team, and we'll do our best to help:
- Username of the person that you sent the payment to
- Amount of the payment
- Date of the payment
- Username, phone number, and email address of the person that you meant to pay
To reach the Venmo Support team, go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can check out Connect with Support on the Contact Us page for other options.
If you sent a Venmo payment to an unregistered phone number or email address, you should be able to "take back" the pending payment.
Note: Opening a dispute on a payment you sent to the wrong person will not rectify the situation.