If you accidentally paid a stranger, don’t worry — this article can help.
Payments on Venmo generally can’t be cancelled once they’ve reached the recipient’s Venmo account, even if you accidentally paid the wrong person. But you have a few options.
First, send the person you paid a charge request for the same amount of the payment so they can pay you back. You should include a note asking them to pay you back for the money you sent by mistake, and once they accept the request the payment will be added to your Venmo account. We recommend starting here, since this may help you get your money back faster than by contacting Venmo Support.
If you don’t hear back from them, contact our support team and we’ll do our best to help. While we cannot guarantee we’ll be able to recover the money, our team can investigate any available options. If you reach out to us, please include the following information to help expedite the process:
- Username of the person that you sent the funds to
- Amount of the payment
- Date of the payment
- Username, phone number, and email address of the person that you meant to pay
If you sent a Venmo payment to an unregistered phone number or email address, learn more about what to do when your payment is listed as “Pending"
If this article didn’t help, learn more about what to do when you make a mistake in a payment you sent.