I paid the wrong person!

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The moment you send a payment in Venmo, the funds are made available to the recipient. If you sent a payment to another user with a similar name, or simply made a mistake, send that user a charge request for the same amount of the payment so they can pay you back.

You should include a note asking them to pay you back for the money you sent by mistake, and once they accept the request the funds will be returned to your Venmo balance. You can then transfer the funds back to your bank account and you’ll be all set.

If you don’t hear back from them or need help sending a charge request, contact our support team and we’ll do our best to help get the funds returned to you. While we cannot cancel the payment for you, we can reverse it as long as both parties agree. 

When you contact us, please be sure to include the following details to expedite the process:

  • Username of the person that you sent the funds to
  • Amount of the payment
  • Date of the payment
  • Username and phone number of the person that you meant to pay

If you sent the payment to a New User – meaning you paid an email address or phone number that isn’t associated with an active Venmo account yet – you can go ahead and cancel the payment to take those funds back yourself! You can see these pending payments on the web here, or under Incomplete in the Venmo app.

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