I sent a payment to the wrong person
Payments on Venmo generally can’t be canceled once they’ve reached the recipient’s Venmo account, even if you accidentally paid the wrong person.
If you accidentally sent a payment to someone you know, you can send that person a charge request for the same amount so that they can pay you back.
Include a note explaining the mistake. Once they accept the request, the money will be added to your Venmo account.
If you accidentally sent a payment to a stranger, please gather the following info and contact our Support team, and we'll do our best to help:
- Username of the person that you sent the payment to
- Amount of the payment
- Date of the payment
- Username, phone number, and email address of the person that you meant to pay
For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.
If you sent a Venmo payment to an unregistered phone number or email address, you should be able to "take back" the pending payment.
Note: Opening a dispute on a payment you sent to the wrong person will not rectify the situation.