How do I unfreeze my account?

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If your account has been temporarily frozen due to a failed payment, please see this article for instructions on how to unfreeze it.

In an effort to provide the highest level of security, we may freeze a user's account, reverse certain payments and/or request certain documentation if flags are raised due to account activity that seems to be against our User Agreement or widely accepted credit card policies.

At this time it is not possible for you to unfreeze your account on your own, and we can only assist via email. Please reply to the email that you received when your account was frozen, or contact us at support@venmo.com for more information.

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