Can I use my Venmo card to make ATM withdrawals or get cash back with my purchase?
Yes! You can use your Venmo card to make cash withdrawals at ATMs or, as cash back when completing a purchase, nationwide. Just look for the Mastercard®, PULSE®, Cirrus® or MoneyPass® acceptance marks for ATMs, and the Maestro® or PULSE acceptance marks at the Point of Sale. You'll need your Venmo card PIN to obtain cash (if you have forgotten the PIN that you set during card activation, you can reset it in the Venmo app under Settings > Venmo Card).
There may be fees associated with obtaining cash. A $2.50 ATM Domestic Withdrawal Fee and a $3.00 Over the Counter Withdrawal Fee applies when a signature is required to obtain cash back at a bank or financial institution. ATM owner fees may also apply. You may withdraw funds at no-cost when using a MoneyPass ATM within the U.S.
If you are looking for ways to withdraw cash using your Venmo card at no cost there are options! You can withdraw funds from your balance at no cost when using a MoneyPass ATM within the U.S. Find MoneyPass ATMs by clicking here. Cash back with a purchase is also available at Point of Sale devices at no-cost, as permissible by a merchant that bears the Maestro or PULSE acceptance marks, and is dependent on retailer participation. Please verify acceptance with retailer at the time of the transaction.
Please note, that any cash withdrawal (ATM, cash back with a purchase at Point of Sale devices, or Over the Counter) is funded solely with your Venmo balance, even if you have Reloads enabled. Withdrawals are limited to the funds in your Venmo balance, up to a $400 USD daily withdrawal limit. See the Venmo Mastercard Cardholder Agreement for full details.
Where can I use my Venmo card?
Everywhere Mastercard is accepted in the U.S. Please note Venmo and the Venmo card cannot be used with international merchants, even if you are placing an online order from the U.S.
Can I use my Venmo card outside of the US?
The Venmo card may currently only be used in the U.S., at U.S. merchants for transactions in USD. Please note Venmo and the Venmo card cannot be used with international merchants, even if you are placing an online order from the U.S.
Where do I find my card transaction history?
In the Venmo app, you can find your card purchases by tapping the "☰" icon in the upper left hand corner of the app and then navigating to Purchases. You can view all of your transaction history including any Venmo card Reloads (if you have the feature enabled), Venmo card purchases, ATM withdrawals and fees, online purchases, payments to friends, and more in the “Me” feed on the Venmo App.
Another option is to head to a computer and go to view your account statement online. All of your completed transactions, including payments to friends, bank transfers, refunds, ATM withdrawals and fees, and your card purchases and Reloads (if you have the feature enabled) will be listed.
If you have questions about a specific transaction, reach out to firstname.lastname@example.org. Or if you would prefer, you can call us at 855-204-4090 (9AM - 5PM CST Mon - Fri). Please be prepared to provide us with the name and location of the merchant you paid, along with the date and amount of the transaction.
Why was the final amount (capture) different than the initial authorization?
There may be a difference between the amount that you see when you initially authorize a purchase, and the final capture amount. Some merchants place a hold larger than the transaction amount to cover incidentals or tips (such as "pay at the pump" for fuel, or at restaurants, hotels, and car rental locations), which will impact your available balance while the authorization is pending. If no incidentals took place, or you tipped less than the hold amount, your final transaction amount will reflect that difference. Please see your Cardholder Agreement for further details.
Why is my balance less than expected before the payment is finalized?
Right after you make a purchase (authorization), all or part of your Venmo balance will be held until the purchase is finalized (captured) by the merchant. If your Venmo balance exceeds the amount of your purchase, your balance will be reduced by the authorized amount to account for this hold. This is to ensure that there are enough funds to cover the purchase once it is finalized.
However, if your purchase is more than what is available in your Venmo balance, the transaction will be declined, unless you have Reloads enabled to cover the difference. If you have Reloads enabled, your entire balance will be held while waiting for the purchase to be captured. This means that your balance may display as $0 until the final purchase amount is captured. If the initial authorization was for a greater amount than the final capture, any held balance amounts which exceed the final purchase amount will be made available within 30 days of completion of the transaction.
If you have more questions about authorizations and captures please see our page here.
The Venmo Mastercard is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Card may be used everywhere Mastercard is accepted in the U.S. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.