Why is Venmo asking me for my personal information?

Verifying your identity allows you to make payments using the money in your Venmo account and can enable you to send and transfer greater amounts of money on Venmo.

Venmo is required by federal law to collect certain information from all its users that have access to a balance. We may also ask to verify your identity if you attempt to do any of the following:

Send $300.00 or more in one week (rolling 7 day period)
Transfer $1000.00 or more to your bank in one week
Be added as a manager for an organization account
Receive payments for goods & services through either a personal or business profile

How do I verify my identity in the Venmo app?

Go to the Me tab
Tap the Settings gear in the top right
Tap Identity Verification

The on-screen prompts will guide you through the process.  You can only do this in the Venmo mobile app, not the Venmo website.

How long will it take to verify my identity?

Typically, the identity verification process only takes a few minutes.

Sometimes, our automated ID verification process doesn’t work because the information is unavailable or your name or address has changed. In that case, we’ll ask you to send us documentation in the app that confirms your identity.

Learn about which documents are accepted for identity verification.

What should I do if I made a typo or submitted the wrong documentation?

Keep an eye on your Venmo app — our team will follow up with you to get the correct information if needed.

I’m new to Venmo. What do I do if I want to make payments with the money in my Venmo account?

You can verify your identity in the Venmo app to gain access to a Venmo balance. This means you can use the money you’ve received to make payments. Any money you had in your Venmo account before you verified your identity will automatically be available on your Venmo balance.

Learn more about how the Venmo balance works.

My Venmo app isn't working correctly and I can't verify my identity

Make sure you have the latest version of the Venmo app installed on your device. Here's how:   

Delete the Venmo app from your device (this will not affect your Venmo account or your funds in Venmo) 
- Learn how to uninstall the Venmo app
Download the latest version of the Venmo app from the App Store or Google Play Store

Once you've downloaded the latest version of Venmo, you should be able to complete the Identity Verification process.

I’m trying to verify my identity, but the wrong name populated and I can’t change it

The identity verification process starts with the legal name you provided when you signed up for Venmo. If this name isn’t current or is incorrect for any reason, please contact us for assistance. You may be asked to provide documentation showing your correct legal name before we can make any updates in our system. Please note, there is no way to change or trade ownership of a Venmo account.

I don’t have a social security number (SSN) or individual taxpayer identification number (ITIN)

If you don’t have an SSN or ITIN, you won’t be able to complete identity verification. You’re welcome to continue using Venmo without verifying your identity. You can still make payments to other users or businesses funded by your chosen payment method (bank account, credit card, or debit card). You can also receive payments from other Venmo users and transfer that money out to a bank account.

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