Having trouble using Venmo QR codes in stores? Read on for help with declines and general troubleshooting.
Why was my in-store QR code purchase declined?
There are several reasons why an in-store QR code purchase could be declined. First, it’s important to make sure that your selected funding source can fully cover the cost of the transaction. We don’t currently have the ability to split the cost of the transaction across multiple funding sources. If the money in your Venmo account can’t fully cover the transaction, or if you don’t have access to a Venmo balance, you will need to select a card or bank account that can cover the cost of the transaction.
If you selected a credit or debit card to fund the payment, it’s possible that your card company declined the transaction. This can happen if you hit a limit with the card, among other reasons. If you have questions about why the card company declined your transaction, please call the number on the back of your card. If you selected a bank to fund the payment, make sure that you have sufficient funds in that bank account.
It’s also possible that the merchant or Venmo declined to process the transaction. Typically, this is due to some kind of security flag being raised in one of the systems. Venmo’s Support team doesn’t have the ability to override these types of security declines.
I can’t get my in-store QR code to work
If you are having trouble with your in-store QR code, please try some of these steps:
- If you can’t scan, make sure that Venmo has access to the camera
- For iPhone: Settings > Privacy > Camera and enabling camera for Venmo
- For Android: Settings > Applications > Venmo > Permissions, and then enable the camera for Venmo