Having trouble using Venmo QR codes in stores? Read on for help with declines and general troubleshooting.
Why was my in-store QR code purchase declined?
There are several reasons why an in-store QR code purchase could be declined.
- There was not enough money available on the funding source selected to cover your purchase.
- Your selected credit or debit card to fund the payment declined the transaction.
- This can happen if you hit a limit with the card, among other reasons. If you have questions about why the card company declined your transaction, please call the number on the back of your card.
- The merchant or Venmo declined to process the transaction.
- Typically, this is due to some kind of security flag being raised in one of the systems. Venmo’s Support team doesn’t have the ability to override these types of security declines.
Please keep in mind that we don’t currently have the ability to split the cost of the transaction across multiple funding sources. If the money in your Venmo account can’t fully cover the transaction, or if you don’t have access to a Venmo balance, you will need to select a card or bank account that can cover the cost of the transaction.
I can’t get my in-store QR code to work
If you are having trouble with your in-store QR code, please try some of these steps:
If you can’t scan, make sure that Venmo has access to the camera
- For iPhone: Settings > Privacy > Camera and enabling camera for Venmo
- For Android: Settings > Applications > Venmo > Permissions, and then enable the camera for Venmo
- Make sure that you are connected to the Internet
- If you’re presenting your in-store QR code to the merchant, make sure you’re using the correct QR code (Show to Pay, not Venmo Me)
- If you’re scanning the merchant’s QR code, make sure it is a Venmo QR code