Will Venmo protect my cryptocurrency?
Venmo works 24/7 to help prevent theft and fraud. If you suspect fraudulent activity on your account, please contact customer service immediately to report it and we will review your account activity.
What we can't protect you from are losses that result from cryptocurrency price fluctuations. Cryptocurrency is very volatile, and we suggest that you speak with a financial advisor or tax specialist to advise you.
My account was taken over and cryptocurrency was purchased or sold without my authorization. What can I do?
Please contact customer service immediately to report it and we will review your account activity.
Will I get a private key for the cryptocurrency I buy on Venmo?
You own the cryptocurrency you buy on Venmo but will not be provided with a private key. In case you are wondering, a private key is a person's secret code to access and manage their cryptocurrency. If lost, stolen, or even forgotten they can never get to their cryptocurrency again. If you can log in to your Venmo account, you will have access to cryptocurrency balance you hold and can sell it according to our terms and conditions.