Payments on Venmo generally can’t be canceled once they’ve reached the recipient’s Venmo account, even if you accidentally paid the wrong person.
If you sent a Venmo payment to an unregistered phone number or email address, you should be able to "take back" the pending payment.
Note: Opening a dispute on a payment you sent to the wrong person will not rectify the situation.
Payment sent to someone you know?
- Send them a charge request for the same amount.
- Add a short note explaining the mistake.
- Once they accept, the money will be returned to your Venmo account.
Payment sent to a stranger?
We’ll do our best to help. Please contact Support and have the following information ready::
- Username of the person that you sent the payment to
- Amount of the payment
- Date of the payment
- Username, phone number, and email address of the person that you meant to pay
To reach the Venmo Support team, go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can check out Connect with Support on the Contact Us page for other options.