How do I receive a refund for my online purchases?
Once the merchant has issued your refund credit, it will be sent to Venmo to be processed. In most instances, refunds will be credited to the same payment method that you used for the original purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account.
To check what payment method you used for the original purchase,
- Go to the Me tab
- Tap Transactions
- Select your original purchase
- To see where your refund is going, select the transaction that states the merchant's name with refund next to it
Refunds may take up to 5 business days to process. If you have not received the refund after 5 business days, please contact us.
I would like to cancel my purchase.
Contact the business directly— they should be able to assist further. You can also disconnect the business from Connected Business. If you are unable to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
- Go to the Me tab
- Tap Settings
- Select Get Help
- Tap Chat With Us in your Venmo app and ask for an agent.
If you don’t have access to your Venmo app, look for the options under Connect with Support on the Contact Us page.