Why is Venmo saying my phone number or email address is already registered?
If you received an error message during sign-up stating that your email address or phone number is already registered, this means that there is an active Venmo account associated with that information.
If you have an old Venmo account you can't access, learn more about signing in from a new device.
My email is registered to a Venmo account to a stranger's Venmo account
It's possible someone else added your email address to their Venmo account, accidentally or otherwise.
If your email address is linked to a stranger's Venmo account, you can report it to our team:
- Find the email with the subject line "Verify your email"
- At the bottom of the message, tap Wasn't You? Report this email here
This sends a report to our Account Specialists so they can investigate. If you still need help, please contact our Support team.
For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.
My phone number is registered to a stranger's Venmo account
You may be able to verify your ownership of the phone number when trying to add it to your account. If you don’t see this option, grab proof of ownership of the number, like a phone bill, and contact our Support team.
For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.