Frequently Asked Questions

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Who can I pay using iMessage?

If you’ve downloaded iOS 10 and you’re signed into your Venmo account, you can send a payment to anyone in the U.S. using iMessage! At a minimum, the recipient will need a web-enabled smartphone that can receive text messages (they don’t necessarily need to be on an iPhone). If they are not already a Venmo user, they’ll need to sign up before they can accept the payment. Please note that payments sent in iMessage expire if they are unaccepted after 3 days and the money is returned to the sender.

For more information on how sending payments in iMessage works, please see this article.

 Where is the payment I sent in iMessage?

A payment sent via iMessage needs to be accepted by your friend in order for the funds to be added to their Venmo balance, so you’ll want to double check with your friend to make sure they’ve accepted the payment. You can also tap the payment in iMessage to view its status.

Please note that the funds will be taken from your balance (or your default funding source if your balance is not enough) when the payment is initiated. If your friend doesn’t accept within 3 days, the funds will be returned to that funding source.

For more information on how iMessage payments work, please see this article.

How do I cancel a payment sent in iMessage?

A payment or request sent in iMessage will be automatically cancelled if your friend doesn’t accept it within 3 days. If you’d like to cancel a payment that hasn’t been accepted yet, simply go to Incomplete in the Venmo app menu and you will have the option to cancel the payment.

For more information on how to cancel iMessage payments, please see this article.

How do I accept a payment sent in iMessage?

>If you are on iOS 10, tap the iMessage bubble to open a screen where you can accept the payment. If you are on Android or an older version of iOS, you will receive a separate tappable link in the same text message thread that can be used to accept the payment.

Payments sent in iMessage need to be accepted in order for the funds to be added to your Venmo balance. Once you accept the payment using the link, you should be all set. Please keep in mind that payments sent using iMessage must be accepted within 3 days. The funds will be reversed back to the sender if the payment is not accepted within that timeframe.

For more information on how to accept a payment in iMessage, please see this article.

Can I send payments in a group message?

For security reasons, Venmo payments cannot be made in iMessage group conversations. Instead, simply send the payment in a one-on-one iMessage conversation with your friend, and you’ll be all set.

Why did my payment get declined?

If your payment is declined in iMessage, the payment is being declined by Venmo for another reason. A payment could be declined due to an outdated card, insufficient funds, a frozen account or for other reasons.

If you continue to run into trouble, feel free to contact our Support Team and we’ll be happy to help.

Who can I pay using Siri?

You can use Siri to send payments to or request money from your friends, friends-of-friends and people that you’ve transacted with recently on Venmo. If you’re trying to send a payment to someone and they’re not showing up, try adding them as a friend on Venmo first. This will help Siri’s language processing algorithms to find the person you’re trying to pay.

For more information on how sending payments with Siri works, please see this article.



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