If you're having trouble with a payment you sent or received on Venmo, you may have some recourse. Read on for details on what to do about different payment issues.
There’s an issue with a payment I sent
The money will be available to the recipient right away, so there isn't a way to cancel a payment once it's sent. If you need help with a payment, there are specific steps you can take for certain scenarios:
- Payment is pending: Take back the payment or have your friend verify their info. Learn about pending payments.
- Payment sent to a stranger: Gather details about who you meant to pay and contact our Support team. Learn about accidental payments to a stranger.
- Payment sent to the wrong friend: Ask your friend to pay you back or have them contact our Support team if they need help.
- Accidental duplicate payment: Ask the recipient to pay you back for the extra payment. If you only sent one payment and see multiple charges on your bank statement, please contact our Support team.
- Paid for a scam: Contact our Support team to report the issue. Learn about common scams on Venmo and how to avoid them.
- Received payment from a stranger: Contact our Support team for help returning the payment. Do not attempt to pay the stranger back on your own. Learn about payments from strangers on Venmo.
If you need assistance from the Support team, you can contact us here.