Once you make a payment to a registered user the funds are sent to the recipient’s Venmo account. At this time, it’s not possible to cancel a payment that’s been sent to a registered user in Venmo. If your payment indicates you paid a “New User,” check out this article for info on how to cancel - otherwise:
If you want your friend to pay you back, simply have them send you a payment for the same amount.
Only in instances when the funds are still in Venmo’s system and the recipient's account is in good standing, can we reverse the funds with the recipient’s permission. If the recipient still sees the funds available in their Venmo account, please have them reach out to us directly authorizing a reversal and we would be happy to take care of the rest.
It is worth noting, that in some rare cases, there may be a problem processing a payment. If we identify an issue, funds may not be available to the recipient right away and may cause a bank transfer to be delayed or blocked or for funds to be frozen or removed from your account. If there is a problem processing your payment, a notification will be sent to you and/or the recipient via email, and you may need to choose a different payment method outside of Venmo.
If you’re looking to cancel a payment that you sent to the wrong person, please see this article for further details and instructions.
You can follow these links if you’re looking to cancel:
If you have questions about buying or selling items with Venmo, please see this article for additional details.
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