app.header.logo.altText

Help Center

How can we help you?

Cancel Payment

I need to cancel a Venmo payment

When you send a payment on Venmo, the money will be sent to the recipient right away. There isn't a way to cancel a payment once it's sent.

If you need help with a payment, there are specific steps you can take for certain scenarios:

  • Payment is pending: Take back the payment or have your friend verify their info 
  • Payment sent to a stranger: Gather details about who you meant to pay and contact our Support team
  • Payment sent to wrong friend: Ask your friend to pay you back, or have them contact our Support team if they need help
  • Accidental duplicate payment: Ask the recipient to pay you back for the extra payment 
    • If you only sent one payment and see multiple charges on your bank statement, please contact our Support team
  • Paid for a scam: Contact our Support team to report the issue
  • Received payment from a stranger: Contact our Support team for help returning the payment
    • Do not attempt to pay the stranger back on your own

For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.

Related Articles

Payments & Requests FAQ