Venmo allows users to receive payments or transfer their balances from popular services like Ibotta, SeatGeek, and Dosh into their Venmo account. For more information about using the money in your Venmo account to make payments, see this article. We’re excited to give Venmo users more ways to move money into their account so they can pay back friends and family, shop and pay at millions of U.S. retailers on their mobile phones, or use it to make purchases in the real world with their Venmo card.
For more information about using Venmo as a payment method when making purchases from merchants, make sure to check out Purchasing with Venmo.
How do merchants make payments to my Venmo account?
When you sign up to receive payments or transfer your balance from a merchant, the merchant should ask you to provide the email address or phone number associated with your Venmo account. Please make sure the information you provide to the merchant is identical to the information on your Venmo account in order to avoid issues or delays with receiving payments. We also recommend making sure your phone number and email address have been verified on Venmo.
What should I do if I was expecting a payment from a merchant but didn’t receive it?
If you were expecting a payout from a merchant but didn’t receive it, we recommend reaching out to the merchant directly in order to resolve the issue. In the case that the merchant is unable to provide a resolution, please feel free to contact Venmo Support for more information.
Is there a fee to transfer to your Venmo account?
Venmo does not charge users a fee to transfer money into their Venmo account.
How long will it take for the funds to appear in your Venmo account?
Timing is dependent on the merchant’s process and all transactions may be subject to review, which could result in transfers being delayed or blocked entirely. Once the merchant initiates your payment, funds will be available in your Venmo account immediately. Payment initiation varies by merchant, so please contact the merchant for more details on timing.