How can I reorder my lost or stolen Venmo Debit Card?
You can order a replacement Venmo Mastercard® Debit Card by heading to the Cards tab and tapping on your card.
Follow these steps to reorder your Venmo Debit Card:
- Tap Replace lost, stolen, or damaged card
- Select Lost or Stolen
- If you would like to choose a new color for your debit card, select the pencil icon
- Review your transactions:
- If there are no suspicious transactions, select These transactions are ok
- If there are suspicious transactions, select Something’s wrong, get support and give us a call
- Review your info - to make changes tap the pencil icon, or tap Confirm to continue
- Select Done
Once you complete this process, you will see a confirmation screen advising you that a new Venmo Debit Card is on its way.
How can I reorder my damaged Venmo Debit Card?
You can order a replacement debit card by heading to the Cards tab and tapping on your Venmo Debit Card.
Follow these steps to reorder your Venmo Debit Card:
- Tap Replace lost, stolen, or damaged card
- Select Damaged
- If you would like to choose a new color for your debit card, select the pencil icon
- Review your info - to make changes tap the pencil icon, or tap Confirm to continue
- Select Done
Once you complete this process, you will see a confirmation screen advising you that a new Venmo Debit Card is on its way.
Why am I not seeing the option to order a replacement Venmo Debit Card?
If you don't see the option to order a replacement card, please contact our Support team and we'll assist you further.
For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.
I’m contacting Venmo Support for a new Venmo Debit Card, but my address has changed. Can it be shipped somewhere else?
We can update your shipping address, but we need to verify it first. You can submit one of the following documents to our Support team:
- Unexpired driver license
- Unexpired U.S. government issued ID
- Bank, credit card, or 401K/brokerage statement (from the past 12 months)
- Utility bill (gas, electric, cable, internet, or phone from the past 12 months)
- W2 or paystub (from the past 12 months)
- Lease for residence (dated in the past 12 months)
- Current car registration (dated in the past 12 months)
- IRS letter (dated in the past 12 months)
Please make sure your picture of the document is clear and legible.
We are not able to ship a Venmo Debit Card to a P.O. box.
The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo.