My Venmo Debit Card is lost/stolen. What do I do?
You can disable your Venmo Debit Card in the Venmo app. If you’re on the old version of the Venmo app (with the ☰ icon in the top right), tap ☰, then “Settings,” then “Venmo Debit Card.” If you’re on the new version of the Venmo app (without the ☰ icon), go to the “Cards” tab and check under the Venmo Debit Card section.
If you do not have access to your app, you can call 855-204-4090 and deactivate your card that way. This will protect you against unauthorized transactions. If you find your card, you can enable it again in the app at any time.
To permanently close your card or order a new one, call 855-204-4090 or contact us here.
My Venmo Debit Card was damaged. Can I get a new one?
If you need a replacement Venmo Debit Card after your card was damaged, please call 855-204-4090 or contact us here.
I’m contacting Venmo Support for a new Venmo Debit Card, but my address has changed. Can it be shipped somewhere else?
We can update your shipping address, but we will need to verify it first. You can submit one of the following documents to our Support team to begin that process:
- Unexpired driver license
- Unexpired U.S. government issued ID
- Bank, credit card, or 401K/brokerage statement (from the past 12 months)
- Utility bill (gas, electric, cable, internet, or phone from the past 12 months)
- W2 or paystub (from the past 12 months)
- Lease for residence (dated in the past 12 months)
- Current car registration (dated in the past 12 months)
- IRS letter (dated in the past 12 months)
Please make sure your picture of the document is clear and legible. Please note: We are not able to ship a Venmo Debit Card to a P.O. box.
The Venmo Mastercard® Debit Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. The Venmo Debit Card may be used everywhere Mastercard is accepted in the U.S. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.