Help Center

You can easily refund a customer by sending them a new payment, or you can use the Refund button to return the money they sent you.

Refund Eligibility

There are a few important eligibility requirements for using in-app refunds:

• Complete identity verification for your business profile
• For full refunds: have enough money in your business profile to cover the original payment
• For partial refunds: have enough money in your business profile to cover the amount you’re refunding

When you use the Refund button, the original payment and the refund are marked “Refunded” in the app and on your statement, so they’re easy to find. Both payments are also linked via payment details.

To refund a customer in full, you must have enough money in your Venmo account to cover the amount you received plus the business profile fee. Venmo's payment processing fee for business profiles is not returned to you (or your buyer) when you refund a payment.

How to fund a refund

If you don’t have enough money in your business profile to cover a full refund, you have a few options:

• Create a new payment using a bank account or card on file
  • Be sure to mention the original transaction in the payment note, as this kind of refund isn’t otherwise tied to the original transaction
• If you have money in your personal profile, request a balance transfer to move money to your business profile
• Whenever you receive a payment, you always have the option to keep money in your business profile to cover future refunds

Issue a refund

If you need to refund your customer, start by locating their payment in your app. On the payment details screen, you’ll see an option to refund the payment.

Refunds can only be funded by the money in your Venmo account. If you have enough money in your account, you can complete a full or partial refund to send the payment right back to your customer. Remember, you’ll still be responsible for covering the seller transaction fee.

Once the refund is completed, you and your customer will each be notified in the app and via email.

Full Refunds

When using the Refund button, you’ll see your customer's full payment amount, including tips and fees. You can complete a full refund if you have enough money in your business profile to cover the full amount.

Partial Refunds

You can also refund less than the full payment amount. After selecting “Refund” on the payment in question, simply tap the grey X next to the refund amount and enter the amount you’d like to refund.

Refund a payment on hold

If a payment you received was placed on hold, you can still refund it. For full refunds, the hold is released so we can send the money back to your customer. For partial refunds, the remaining amount (not refunded) will be released to you when the hold expires.

Refund Status

By default, we always send refunds back to the original payment method selected by the sender. This can include a Venmo account, a bank account, a debit card, or a credit card. Refunds to a bank or card can take up to 5 business days to process.

Check the status of a pending refund at any time by tapping on the refund from your Money tab. Once the refund is complete, the status will update to “Completed.” You and your customer will also be notified via email.

Refund Errors

Refunds are designed to be easy, but you may encounter an error from time to time. Check out the table below for more information about potential refund errors you might see: