How long until I receive my refund?
The time frame for refunds to be processed and applied to your Venmo account vary by merchant. It is best to reach out to the merchant directly to get a timeframe of when you can expect your refund.
Why is my refund/incoming transfer pending?
In order to provide the merchant with time to review their transaction, you may see your money pending before it is available for use.
Can you release the pending refund/incoming transfer into my account?
If your refund has been pending for longer than 30 minutes, please contact us and we will be happy to take a closer look at it for you.
Why did my refund/incoming transfer get deposited and then reversed?
If you see a deposit and then a withdrawal from the same merchant in your transaction history, generally, this means the merchant has cancelled or reversed the transaction.
If this is incorrect or you are looking for more information, we recommend reaching out to the merchant you were expecting the funds from
The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo.