How do I replace my lost or stolen Venmo Debit Card?
Most customers can replace their Venmo Mastercard® Debit Card right in the Venmo app. Go to the Cards tab, select your card, and follow the prompts to get started.
If you don’t see the option to order a new card, or if you need a replacement for a Venmo Teen Mastercard® Debit Card, our Support team can help.
To reach the Venmo Support team, go to Me > Settings > Get Help > Chat With Us in your Venmo app and ask for an agent.
You can check out Connect with Support on the Contact Us page for other options.
If you have the option in your Venmo app, follow these steps to order your new Venmo Debit Card:
- Tap Replace lost, stolen, or damaged card
- Select Lost or Stolen or Damaged
- If you would like to choose a new color for your debit card, select the pencil icon
- If your card was lost or stolen, review your transactions:
- If there are no suspicious transactions, select These transactions are ok
- If there are suspicious transactions, select Something’s wrong, get support and give us a call
- Review your info - to make changes tap the pencil icon, or tap Confirm to continue
- Select Done
Once you complete this process, you will see a confirmation screen advising you that a new Venmo Debit Card is on its way.
I’m contacting Venmo Support for a new Venmo Debit Card, but my address has changed. Can it be shipped somewhere else?
We can update your shipping address, but we need to verify it first. You can submit one of the following documents to our Support team:
- Unexpired driver license
- Unexpired U.S. government issued ID
- Bank, credit card, or 401K/brokerage statement (from the past 12 months)
- Utility bill (gas, electric, cable, internet, or phone from the past 12 months)
- W2 or paystub (from the past 12 months)
- Lease for residence (dated in the past 12 months)
- Current car registration (dated in the past 12 months)
- IRS letter (dated in the past 12 months)
Please make sure your picture of the document is clear and legible.
We are not able to ship a Venmo Debit Card to a P.O. box.
The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo.