app.header.logo.altText

Help Center

How can we help you?

  • Accounts, Profiles & Settings
    Updating your Venmo Profile
  • Payments & Transfers
    All about money movement on Venmo
  • Troubleshooting
    Frozen accounts & other concerns
  • Security & Privacy
    Learn how to stay safe on Venmo
  • Getting Started
    Learn how Venno woks and sign up
  • Wallet
    Manage banks, cards, & Crypto
  • Buying & Selling with Venmo
    Venmo online, instores, & more
  • Business Profiles & Charity Profiles
    Payments for business or charity
  • Tax Center
    All about taxes on Venmo

Opening a Dispute

Venmo Debit Card transactions and online purchases cannot be disputed or reported as unauthorized in the Venmo app. If you are unable to dispute a specific transaction in the app, please contact our Support team to file the dispute.

You can dispute most types of Venmo transactions in the Venmo app. To help with the dispute, please make sure to answer every question with as much detail as possible:

  1. Go to the Me tab
  2. Select the transaction you want to dispute
  3. Tap Need Help?
  4. Select the statement that best describes your situation
    • To include other transactions, select Add more
    • After selecting your transactions, tap Add
  5. Tap Next
  6. Add any additional information
  7. Tap Submit Issue
  8. If prompted, reset your Venmo password

Venmo Credit Card transactions must be disputed with Synchrony Bank.  Learn more about disputing a Venmo Credit Card transaction.

Related Articles

Following up on a Dispute