Item not Received Disputes
Physical Items
- Provide tracking information
- Provide conversations between you and the buyer
Nonphysical Items:
- Provided proof to verify the transfer of the goods or completion of the service
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Provide a clear explanation as to which component or part of the evidence is relevant
- Explain how it verifies the transfer of the goods or completion of the service
Significantly not as Described Disputes
Physical Items:
- Original item listing (photos, URL)
- Communication between you and the buyer showing terms of sale attempts to resolve, etc.
- Evidence or explanation of why the item was delivered as described
Nonphysical Items:
- Provided proof to verify the transfer of the goods or completion of the service
- Provide a clear explanation as to which component or part of the evidence is relevant
- Explain how it verifies the transfer of the goods or completion of the service
Credit not Processed Dispute
- Proof the transaction was not canceled
- Proof the item was not returned
- Proof the buyer was credited through Venmo or another method
Duplicate Dispute
- Proof charges were for different items or services
- Proof multiple items were sent to the buyer
- Proof customer credited through Venmo or another method
Paid by Other Means Dispute
- Proof charges were for different items or services
- Proof multiple items were sent to the buyer
- Proof customer credited through Venmo or another method
Incorrect Transaction Amount Dispute
- Receipt or invoice showing a breakdown of charges matching transaction amount
- Proof customer credited through Venmo or another method