There's an unauthorized charge on my Venmo Mastercard® Debit Card
If you notice unauthorized activity, let us know as soon as possible. Contact our Support team for assistance, and be sure to include as much detail as possible in your request.
You should also disable your Venmo Debit Card:
- Go to the Venmo Debit Card section Cards tab
- Tap the image of your card
- Disable your card
If you do not have access to your app, you can call 855-204-4090 (24 hours a day 365 days a year) and deactivate your card that way. Live agents are available 9AM - 5PM CT Mon – Fri to help you file a dispute as well.
Read Venmo’s terms of service, the Venmo Mastercard Debit Cardholder Agreement and The Bancorp Bank's Privacy Policy.
The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo.