I’m not satisfied with my Venmo Mastercard® Debit Card purchase. Who do I contact?
Please contact the merchant. They should be able to assist further.
If you are not able to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
Learn more about Venmo's Authorized Merchant Payment Protection policy.
Learn more about the Mastercard® Guide to Benefits for additional details from Mastercard.
How long does a refund take?
The timing for a refund depends on the policy of the merchant . Once the merchant issues the refund, it can take 1-5 business days to process. If you have any questions about your refund, don't hesitate to reach out to the merchant.
For purchases made with your Venmo Debit Card, all refunds would be made to your Venmo balance.
Read Venmo’s terms of service, the Venmo Mastercard Debit Cardholder Agreement and The Bancorp Bank's Privacy Policy.
The Venmo Mastercard® is issued by The Bancorp Bank, N.A., pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. The Bancorp Bank, N.A. is issuer of the Card only and not responsible for the associated accounts or other products, services, or offers from Venmo.