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How can we help you?

What do I do if there’s a problem with my in-store purchase?

I’m not satisfied with my in-store QR code purchase. What can I do?

Please contact the merchant. They should be able to assist further.

If you are not able to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.

Learn more about Venmo's Purchase Program.

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