Why was my online purchase declined?
You may not have had enough funds in your account, or we were worried that it was fraudulent activity. Learn more about payment declines.
I’m not satisfied with my online purchase. Who do I contact?
Please contact the merchant. They should be able to assist further.
If you are not able to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
How long does a refund take?
The timing for a refund depends on the policy of the merchant . Once the merchant issues the refund, it can take 1-5 business days to process. If you have any questions about your refund, don't hesitate to reach out to the merchant.
In most instances, refunds will be credited to the same payment method that you used for the original online purchase. Sometimes, for various reasons, your refund will be credited to your Venmo account.
You can find the original transaction in the Me tab to identify which payment method was used.
I cancelled a subscription, but I’m still getting charged. What do I do?
Please contact the merchant. They should be able to assist further.
If you are not able to come to a resolution with the business, please contact our Support team. While we don’t guarantee a refund, we’ll work with you to help you come to a solution.
Why was my refund more than my purchase?
Your refund amount will vary by merchant. Some merchants can choose to provide a refund for more than the original purchase amount.