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  • Accounts, Profiles & Settings
    Updating your Venmo Profile
  • Payments & Transfers
    All about money movement on Venmo
  • Troubleshooting
    Frozen accounts & other concerns
  • Security & Privacy
    Learn how to stay safe on Venmo
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    Learn how Venmo works and sign up
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    Manage banks, cards, & Crypto
  • Disputes
    Open & manage disputes
  • Buying & Selling with Venmo
    Venmo online, instores, & more
  • Business Profiles & Charity Profiles
    Payments for business or charity
  • Tax Center
    All about taxes on Venmo

You received a notification “Yikes! Something went wrong!”

There is an issue with a payment from your Venmo account.  In good news, the receiver got the money, but we weren’t able to get the funds from your bank account.   

Because we couldn’t get the money from your bank, your Venmo account now has a negative balance, and your Venmo account is frozen.  This means that you will not be able to use your Venmo account. Unfortunately, your account will remain frozen until the negative balance is resolved.    

To determine the amount owed and pay the negative balance, you have several options: 

  • Open the Venmo app and make a payment
  • Log into venmo.com/recover from a computer
  • Call us at 888-674-2540

If you have any questions, please contact us at 888-674-2540.  We're available Monday - Friday, 9:00 AM - 7:00 PM Eastern Standard Time. 

If you have already resolved the negative balance, please ignore this notification

Thank you,
Venmo Collections

 

If you no longer wish to receive any push notifications from Venmo, please follow the below:

iOS

Open your iPhone Settings -> Notifications -> Venmo -> Switch the toggle for Allow Notifications to off position

Android (Settings can vary by phone, for more information contact your device manufacturer)

Open your Android Settings -> Tap Apps & notifications -> Notifications -> Under "Lock screen," tap Notifications on lock screen or On lock screen. -> Select “Don’t show notifications”.

This is an attempt to collect a debt, and any information obtained will be used for that purpose. Venmo is a service of PayPal, Inc. Venmo Collections is a department of PayPal, Inc. 

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