Venmo periodically reviews account and transaction activity, including ACH (bank-funded) transfers into and out of Venmo. We may use internal fraud and risk procedures to complete these reviews, which help us assess whether any given Venmo account is likely to cause monetary loss to Venmo.
Transfer reviews check for a variety of factors, including suspicious or illegal activity, and whether your account activity and the activity of users with whom you’ve transacted comply with Venmo’s User Agreement. Reviews may result in the following:
- Delayed, blocked or canceled transfers
- Funds being frozen or held by Venmo
- Funds being applied to a negative Venmo account balance or used to offset loss incurred by Venmo
- Account suspension or termination
- Funds being seized to comply with a court order, warrant or other legal process
- Funds you previously received being reversed (i.e., sent back to the sender’s Venmo account or to the card or bank account that was used to fund the payment).
Among other reasons, we may take the above actions if you knowingly or unknowingly received a payment that was made from a stolen card, compromised bank account, or compromised Venmo account, or if you conducted a prohibited transaction, such as using Venmo to transact with another user who is not an authorized merchant and who you do not personally know for goods or services when not expressly offered the option to do so by Venmo (for example, concert tickets, electronic equipment, sneakers, a watch, or other merchandise).
As a result of our review process, you may be required to provide us with additional information and/or documentation to verify your identity. We may limit your account and your access to funds in it until verification is completed.