If you have a business profile or are interested in signing up for a business profile, please view our Business Profile Help Center.
When you identify a payment to a personal profile as being for goods or services, your payment will be automatically covered by Purchase Protection, and you can contact us afterward if something goes wrong. We’ll investigate and refund any eligible purchases that did not go as planned.
The seller will pay a small fee of 1.9% + $0.10 of the transaction. If the payment is $100, the seller would receive $98 and $2 would be used to pay the fee.
What’s eligible for Venmo’s Purchase Protection program?
The terms and conditions for Venmo’s Purchase Protection program are available in the User Agreement.
I identified a payment as being for goods or services and now I’ve changed my mind. Can I undo it?
If you’re the buyer (the one who identified a payment as for goods and services), please contact our Support team to investigate whether or not we can make any changes. If you’re the seller (the one who received the payment), we need you to talk to your buyer. We need their permission before we can make any changes.
Why isn’t the ability to identify a payment as for goods and services showing in my app?
If you don't see the ability to identify a payment as for goods and services, it means the option isn't available for that particular payment. You may have this option for other payments in the future.
We’d recommend trying the payment again in the future. If it’s a time-sensitive payment, you can also check out our parent company, PayPal.