If you’re tagging a payment to a personal profile as a purchase, or receiving a payment for a good or service to your personal profile, read on. If you have a business profile or are interested in signing up for a business profile, please view our Business Profile Help Center.
When you tag a specific payment to a personal profile as a purchase, your payment will be covered by Purchase Protection, if eligible. If you’re the buyer, and what you bought isn't delivered, arrives broken, or is just plain wrong, let us know. Venmo Purchase Protection can help make it right. If you’re the seller, Venmo Purchase Protection can help prevent you from losing money due to unauthorized transactions or claims that the buyer never received their purchase.
The seller will pay a small fee of 1.9% + $0.10 of the transaction. If the payment is $100, the seller would receive $98 and $2 would be used to pay the fee.
What’s eligible for Venmo’s Purchase Protection program?
The terms and conditions for Venmo’s Purchase Protection program are available in the User Agreement.
Some examples of situations that could be covered by Venmo’s Purchase Protection program include:
- If you bought a book, but received a DVD
- If you put a deposit down for a photography session, but the photographer doesn't show up
- If you purchased an item described as authentic, but received a knockoff
- If the item you bought is missing major parts that the seller didn't report
- If you purchased three items but only received two
- If the item was damaged during shipping
I tagged a payment as a purchase and now I’ve changed my mind. Can I undo it?
If you’re the buyer (the one who tagged a payment as a purchase), please contact our Support team to investigate whether or not we can make any changes. If you’re the seller (the one who received the payment), we need you to talk to your buyer. We need their permission before we can make any changes.
This payment wasn’t for a purchase. What do I do?
If you accidentally tagged a payment you sent as a purchase, or if someone accidentally tagged a payment they sent to you, please contact our Support team.
Please note: Opening a dispute on these transactions will not rectify this situation.
Why isn’t the ability to tag a payment as a purchase showing in my app?
If you don't see the ability to tag a payment as a purchase, it means the option isn't available for that particular payment. You may have this option for other payments in the future.
We’d recommend trying the payment again in the future. If it’s a time-sensitive payment, you can also check out our parent company, PayPal.