If you want to return a payment you received, including a payment you received from a stranger, this article has the answers you need.
Receiving a payment from a stranger
If you receive a payment from someone you don't know, please contact our Support team. We can help you reverse this payment. If you receive a payment request from a stranger, you can decline it.
Remember: When someone pays you on Venmo, that person does not have access to your payment methods (for example: your bank account information or your debit card number).
Does receiving a payment from a stranger mean my Venmo account has been hacked?
If you haven’t received unexpected notifications from Venmo or notice any unauthorized transactions in your account, probably not. Because we offer a search feature for accounts, occasionally Venmo users may pay strangers by mistake (often with the same name as their friend). In those cases, it’s best to contact us to report that you were paid in error, then block the user to prevent the issue from happening in the future.
Cancelling a payment from someone you know
If someone you know sent you a payment by mistake, or if they made a mistake in the payment, the best thing to do is to send the money back to them. Payments on Venmo can’t be cancelled once they’ve reached your Venmo account.
If the full amount you received is still in your Venmo account, that money will be used to fund your payment back to them—assuming you have access to a Venmo balance. If you don’t have access to a Venmo balance, or if the full amount isn’t in your Venmo account, the payment will be funded with the payment method you select.