You can dispute most types of Venmo transactions in the Venmo app. To help with the dispute, please make sure to answer every question with as much detail as possible:
- Go to the Me tab
- Select the transaction you want to dispute
- Tap Need Help?
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Select the statement that best describes your situation
- To include other transactions, select Add more
- After selecting your transactions, tap Add
- Tap Next
- Add any additional information
- Tap Submit Issue
- If prompted, reset your Venmo password
If you are unable to dispute a specific transaction in the app, please contact our Support team to file the dispute.
Venmo Credit Card transactions must be disputed with Synchrony Bank. Learn more about disputing a Venmo Credit Card transaction.