You can now open disputes on specific Venmo payments and transactions inside the app. Read on for details on how to open a dispute in your Venmo app.
How do I open a dispute?
Once you identify a transaction(s) that needs to be disputed, you can start a dispute inside the Venmo app.
When filing a dispute, you will want to choose the situation that best describes the reason for your dispute. Please attempt to answer every question with as much detail as possible.
Follow these steps to open a dispute:
- Go to the Me tab
- Select the transaction you want to dispute
- Tap Need Help?
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Select the statement that best describes your situation
- To include other unauthorized transactions, select Add more
- After selecting your transactions, tap Add
- Tap Next
- Add any additional information
- Tap Submit Issue
- If prompted, reset your Venmo password
If you are trying to open a dispute on a Venmo Debit Card transaction or an online purchase, you will need to reach out to support.
Please note: Failing to provide specific information may delay the resolution of your case. If you are having trouble disputing your transaction, please don’t hesitate to contact us.
How do I report a transaction error (i.e. unauthorized account activity or billing error) if I have already filed a case with my financial institution?
If you have already filed a case with your card issuer or bank related to a Venmo payment, please note that filing a case with your financial institution doesn’t constitute notice of an Error to us.
You may also file a dispute for any unauthorized activity or billing error issues for the full amount of the transaction with Venmo. However, you may not receive a refund from both Venmo and your financial institution.
To file a dispute, contact our Venmo support team.
Make sure you file your dispute within the correct dispute-filing timeframe.
Please note if you pursue a dispute with your card issuer for Purchase Protection related issues such as Items not received or items Significantly not as described, you cannot pursue a dispute/claim with us later. Contacting the seller is often the best way to solve a problem. They may be able to issue a refund or help with a return.
Reporting an Unauthorized Transaction
If you believe your or your Teen User’s Venmo login information has been lost or stolen, please contact Venmo customer service immediately or call: 855-812-4430 or write: PayPal, Inc., Attn: Venmo Error Resolution Department, P.O. Box 45950, Omaha, NE 68145-0950.
Tell us AT ONCE if you believe that an electronic fund transfer has been made without your or your Teen User’s permission using your respective login information or by other means, or if your or your Teen User’s Venmo-activated mobile phone has been lost, stolen, or deactivated. You could lose all the money in your Venmo account. For suspected Unauthorized Transactions on Teen Accounts, you must report these to us following the instructions above.
Also, if your Venmo account statement or Teen Account statement shows transfers that you or a Teen User did not make, including those made with your (or a Teen User’s) Venmo login information or by other means, tell us at once. If you do not tell us within 60 days after we provided the statement to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we may extend the time periods.