You can now open disputes on specific Venmo payments and transactions inside the app. Read on for details on how to open a dispute in your Venmo app.
How do I open a dispute?
Once you identify a transaction(s) that needs to be disputed, you can start a dispute inside the Venmo app.
When filing a dispute, you will want to choose the situation that best describes the reason for your dispute. Please attempt to answer every question with as much detail as possible.
Follow these steps to open a dispute:
- Go to the Me tab
- Select the transaction you want to dispute
- Tap Need Help?
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Select the statement that best describes your situation
- To include other unauthorized transactions, select Add more
- After selecting your transactions, tap Add
- Tap Next
- Add any additional information
- Tap Submit Issue
- If prompted, reset your Venmo password
If you are trying to open a dispute on a Venmo Debit Card transaction or an online purchase, you will need to reach out to support.
Please note: Failing to provide specific information may delay the resolution of your case. If you are having trouble disputing your transaction, please don’t hesitate to contact us.