If you sent a payment to your friend’s phone number or email address and they didn’t receive it, the payment may be listed as “Pending.” Look here for more info.
When a payment is sent to an email address or phone number that isn’t associated with an active Venmo account, the payment may show as “Pending” in your personal Transactions feed. (This will also happen if the email address or phone number hasn’t been verified by the recipient.) This means your payment method will be charged, but the money won’t reach the intended recipient until they add the phone number or email address to their Venmo account and verify it.
You can view the “Pending” section by going to the "Me" tab. Tap your picture or initials and then find the pending transaction at the top of your Transactions feed.
You can help your friend accept the payment, or you can take back the payment.
If your friend wants to accept the money, please have them follow the instructions to sign up or add the additional email address to their Venmo account.
If you want to take the funds back yourself by cancelling the payment, follow these instructions:
- Go to the “Me” tab by tapping your picture or initials
- Find the transaction at the top of your Transactions feed
- Under the payment in question, choose “Take Back”
You can also access your pending payments on the web.
Taking back the payment means that the funds will be reversed back to your original funding source. If you used a bank account or card, the funds will be returned there. If you used your Venmo balance to fund the payment, the amount should be reflected in your balance.
For payments reversed back to a bank account, the funds should be deposited back in your bank account in 3 to 5 business days. If you used a card for the payment, you should see that posted on your statement in 5 to 7 business days. These timelines depend on external factors and cannot be expedited.