If you’re having trouble logging in because you have a new phone number, please visit New Phone Number.
Why do I need to authenticate who I am on sign-in?
Completing multi-factor authentication when signing in from a new device adds an additional layer of security.
How do I complete authentication?
When you sign in from a device we don’t recognize as yours, a code is sent to the phone number registered with your Venmo account. Entering this code correctly provides an extra layer of authentication.
Never share this code with anyone else. Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat. Venmo will never ask you to send us money on another payment platform. If someone requests your six-digit code, it’s probably a scam.
Alternately, you may be able to complete authentication by verifying financial information if you have a bank or card linked to your Venmo account. If this option is available to you, follow the prompts in the app by tapping "Other options to confirm your identity…." Please note that this backup option is not available for all users.
After successfully signing in, you may grant Venmo permission to remember the device by tapping "Remember Device." You won’t need a code to confirm your identity when signing in from that device in the future. You will still need to enter your password correctly.
Can I control what devices Venmo recognizes as mine?
Yes. In Settings, you can edit a list of "Remembered devices."
If you notice a phone that isn’t yours in the remembered devices list, we recommend removing any devices that look suspicious. Anyone signing in from that device will need to pass the security code challenge.
We also encourage you to change your password to maximize your security.
More information about Venmo’s security can be found here.
I have the wrong phone number listed on Venmo
Please visit this article for instructions on how to update your phone number.