How Venmo gets in touch
Nobody at Venmo will ever contact you to request a password or verification code for your account. If you have any questions or concerns about security, please contact our Support team.
How Venmo helps protect your financial info
We use encryption to help protect your account information and monitor your account activity to help identify unauthorized transactions.
If you notice unauthorized activity, let us know as soon as possible. Contact our Support team for assistance, and be sure to include as much detail as possible in your request.
How Venmo request documentation and information
From time to time, Venmo will need to verify your identity by requesting documentation like an ID. We do not ask you to submit these documents directly via text message or email.
Venmo will request certain documents or information via:
- Forms in the Venmo app
- Our in-app chat tool
- Our secure document upload form
- Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain).
If you ever receive a request you're unsure about, please contact our Support team directly to confirm it was from Venmo.
Encryption & storage
We use encryption to help protect your account details and store that information on servers in secure locations. On the web, “https:” and a lock icon next to the web address is your signal that encryption is on.
Security support
We’re here to help. If you have any questions or concerns about security, please contact our Support team. We'll get back to you as soon as possible.
Responsible Disclosure
If you are a security researcher and would like to report a vulnerability that you've found, please see the PayPal Bug Bounty Program.