Are you getting asked to use a sign-in code to get into your Venmo account? Check out this article about why we use them.
Why do I need to authenticate who I am on sign-in?
Completing multi-factor authentication when signing in adds an additional layer of security.
When you sign in, we may send a code to the phone number registered with your Venmo account. Entering this code correctly provides an extra layer of authentication.
Never share this code with anyone else. Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat. Venmo will never ask you to send us money on another payment platform. If someone requests your six-digit code, it’s probably a scam. Be cautious of fake text messages impersonating Venmo.
If you have a bank or card linked to your Venmo account, you may be able to complete authentication by verifying your financial information. If this option is available to you, follow the prompts in the app by tapping Other options to confirm your identity… (this backup option is not available for all users).
After successfully signing in, you may grant Venmo permission to remember the device by tapping Remember Device. When you sign in on that device in the future, you may not need a code to confirm your identity.
Having trouble using a verification code to sign in from a new device? Learn more about what to do when you can’t use your code.
I received a “Sign-in attempt from new device” email from Venmo, but I didn’t sign in on a new device. Is this legitimate? What should I do?
Legitimate Venmo notifications will come from a venmo.com email address (like “email@example.com”). If you received this notification but didn’t try to sign into Venmo on a new device, you should access your account and take the following steps to secure your account in the Settings menu:
Change your password
Review the list of “Remembered devices” in your Settings and remove any you don’t recognize
Keep in mind that any time you clear cookies on a web browser or use a new web browser, Venmo will consider this login a "new device."
It may be helpful to change your email password as well, since someone with access to your email could make changes to your Venmo account. We also recommend confirming that the phone number on file with your Venmo account is current.
Someone from Venmo asked me to submit sensitive personal documents. How do I know this is legitimate?
Our Support team may request specific information or documents on a case-by-case basis. Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain). We’ll never ask you to send your documents directly via email.
When contacting our Support team via chat, you may be asked to submit information or documents through your Venmo app. We will never ask you to send the documents via text message; only within our in-app chat or Document Upload Form.
If you ever receive a request you're unsure about, please contact us directly to confirm it was from Venmo.