If you’re having trouble logging in because you have a new phone number, please visit New Phone Number.
Why do I need to authenticate who I am on sign-in?
Completing multi-factor authentication when signing in adds an additional layer of security.
How do I complete authentication?
When you sign in, we may send a code to the phone number registered with your Venmo account. Entering this code correctly provides an extra layer of authentication.
Never share this code with anyone else. Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat. Venmo will never ask you to send us money on another payment platform. If someone requests your six-digit code, it’s probably a scam.
Alternately, you may be able to complete authentication by verifying financial information if you have a bank or card linked to your Venmo account. If this option is available to you, follow the prompts in the app by tapping "Other options to confirm your identity…." Please note that this backup option is not available for all users.
After successfully signing in, you may grant Venmo permission to remember the device by tapping "Remember Device." You may not need a code to confirm your identity when signing in from that device in the future. You will still need to enter your password correctly.
Can I control what devices Venmo recognizes as mine?
Yes. In Settings, you can edit a list of "Remembered devices."
If you notice a phone that isn’t yours in the remembered devices list, we recommend removing any devices that look suspicious.
We also encourage you to change your password to maximize your security.
More information about Venmo’s security can be found here.
I have the wrong phone number listed on Venmo
Please visit this article for instructions on how to update your phone number.
Someone from Venmo asked me to submit sensitive personal documents. How do I know this is legit?
Keep in mind when working with our Support team that specific information or documents may be requested on a case-by-case basis. Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain). We’ll never ask you to send your documents directly via email.
When contacting our Support team via chat, you may be asked to submit information or documents through your Venmo app. We will never ask you to send the documents via text message; only within our in-app chat or Document Upload Form.
If you ever receive a request you're unsure about, please contact us directly to confirm it was from Venmo.