Why do I need to authenticate who I am on sign-in?
Completing two-factor authentication (a form of multi-factor authentication) when signing in adds an additional layer of security to your Venmo account.
When you sign in, we may send a code to the phone number registered with your Venmo account. Entering this code correctly helps to confirm that you are the account owner.
Never share this code with anyone else.
- Venmo will never ask you to provide your six-digit code on a phone call, text message, email, or chat
- Venmo will never ask you to send us money on another payment platform. If someone requests your six-digit code, it’s probably a scam
- Be cautious of fake text messages impersonating Venmo
I'm having trouble with the sign-in code. Can I verify my info another way?
If you have a bank or card linked to your Venmo account, you may be able to complete authentication by verifying your financial information. If this option is available to you, follow the prompts in the app by tapping Other options to confirm your identity… (this backup option is not available for all users).
After successfully signing in, you may grant Venmo permission to remember the device by tapping Remember Device. When you sign in on that device in the future, you may not need a code to confirm your identity.
Having trouble using a verification code to sign in from a new device? Learn more about what to do when you can’t use your code.
I received a “Sign-in attempt from new device” email from Venmo, but I didn’t sign in on a new device. Is this legitimate? What should I do?
Legitimate Venmo notifications will come from a venmo.com email address (like “venmo@venmo.com”). If you received this notification but didn’t try to sign into Venmo on a new device, you should access your account and take the following steps to secure your account in the Settings menu:
- Change your password
- Review the list of “Remembered devices” in your Settings and remove any you don’t recognize
Keep in mind that any time you clear cookies on a web browser or use a new web browser, Venmo will consider this login a "new device."
It may be helpful to change your email password as well, since someone with access to your email could make changes to your Venmo account. We also recommend confirming that the phone number on file with your Venmo account is current.
If you’re concerned about the security of your Venmo account or if you notice unauthorized activity (transactions, transfer, account changes), let us know as soon as possible.
Contact our Support team for assistance, and be sure to include as much detail as possible in your request.
Someone from Venmo asked me to submit sensitive personal documents. How do I know this is legitimate?
Our Support team may request specific information or documents on a case-by-case basis. Any legitimate requests from Venmo will come from a venmo.com email address and will be accompanied by a link to our Document Upload Form on a help.venmo.com page (never another domain). We’ll never ask you to send your documents directly via email.
- When contacting our Support team via chat, you may be asked to submit information or documents through your Venmo app
- We will never ask you to send the documents via text message; only within our in-app chat or Document Upload Form.
If you ever receive a request you're unsure about, please contact our Support team to confirm it was from Venmo.
For assistance, please contact our Support team. Be sure to include as much detail as possible in your request.
How can I set up a Passcode for my Venmo app?
To set up a Passcode and/or use biometrics like Face ID, follow these steps in your Venmo app:
- Go to the Me tab
- Tap the Settings gear at the top of your screen
- Select Face ID & Passcode (iOS) or Passcode code & biometric unlock (Android)
- Look under the “Preferences” section of your Settings menu
- Tap the toggle to enable or disable the Passcode feature
- Create and confirm your Passcode
Please note that you must have Face ID, Touch ID, or Fingerprint enabled in your general device settings in order to use those features on Venmo.
Once you set up a Passcode, Venmo will ask for it every time you open the app. You may also be asked to confirm your Passcode when sending payments.