Customer Identification

Why do I have to provide my personal information (including SSN)?

IMPORTANT INFORMATION ABOUT PROCEDURES FOR OPENING A NEW CARD ACCOUNT: To help the government fight the funding of terrorism and money laundering activities, federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens a Card Account.

What this means for you: When you open a Card Account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see a copy of your driver’s license or other identifying documents.

When you apply for the card make sure to use your home address and not work address or P.O. Box so that we are able to verify your identity.

For more information regarding money transfer business regulations, please click here.

What address should I use?

You should use your home address. At this time we cannot accept P.O. Box addresses.

What sort of documents can I submit if I need to submit additional information?

There are different documentation requirements based on the additional information we need to confirm. You can see what additional documents we are requesting by navigating to Settings → Venmo Card in the Venmo app. From there you can see what documents we are requesting and upload them directly for review.

If you need to submit additional information about your name and date of birth the following unexpired documents will work:

• U.S. passport
• Driver license
• U.S. government issued ID
• ITIN Assignment letter
• DHS card
• Tribal ID card
• SSN card

Please make sure your picture of the document is clear and legible.  

If you need to submit additional information about proof of address the following documents will work:

• Unexpired driver license
• Unexpired U.S. government issued ID
• Bank, credit card, or 401K/brokerage statement (from the past 12 months)
• Utility bill (gas, electric, cable, internet, or phone from the past 12 months)
• W2 or paystub (from the past 12 months)
• Lease for residence (dated in the past 12 months)
• Current car registration (dated in the past 12 months)
• IRS letter (dated in the past 12 months)

Please make sure your picture of the document is clear and legible.  

If you need to submit additional information about Social Security Number the following documents will work:

• IRS letter (dated in the past 12 months)
• SSN card

Please make sure your picture of the document is clear and legible.

I had to submit additional documents, how long will it take to review?

We review documents as quickly as we can. However, our team is currently experiencing unanticipated delays in processing submitted documentation. We appreciate your patience while we complete your request.

I already provided my personal information to you once. Do I need to provide it again to get a Venmo card?

If you have already verified your identity in the app, you won’t need to do so a second time. When you apply for the Venmo card, you’ll be asked to reconfirm the name and address you provided when you verified your identity.

The Venmo Mastercard is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. Card may be used everywhere Mastercard is accepted in the U.S. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.