There's an unauthorized charge on my Venmo Mastercard ® Debit Card
Report unauthorized Venmo activity as soon as possible. Read this article to learn how.
There's an unauthorized charge on my Venmo Mastercard ® Debit Card
If you are made aware of a transaction using your Venmo Mastercard® Debit Card that you did not authorize, first disable your card in the Venmo app. Go to the Cards tab check under the Venmo Debit Card section, tap the image of your card, and toggle to Temporarily disable card.
If you do not have access to your app, you can call 855-204-4090 (24 hours a day 365 days a year) and deactivate your card that way.
Please note, you can deactivate your card at any time using the phone number listed above. If a live agent is available (8 AM - 8 PM CT) then you may notify an agent over the phone of any unauthorized charges and permanently close your card. Outside of that window, please contact us to notify us of the unauthorized charges and permanently close your card.
For additional information about resolution procedures for unauthorized transactions, please see the Venmo User Agreement and the Venmo Mastercard® Debit Cardholder Agreement. You can also view the Mastercard Guide to Benefits for additional details from Mastercard.
The Venmo Mastercard Debit Card is issued by The Bancorp Bank pursuant to license by Mastercard International Incorporated. The Bancorp Bank; Member FDIC. The Venmo Debit Card may be used everywhere Mastercard is accepted in the U.S. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
You should also disable your Venmo Debit Card:
- Go to the Venmo Debit Card section Cards tab
- Tap the image of your card
- Disable your card
If you do not have access to your app, you can call 855-204-4090 (24 hours a day 365 days a year) and deactivate your card that way. Live agents are available 9AM - 5PM CT Mon – Fri to help you file a dispute as well.
Read Venmo’s terms of service, the Venmo Mastercard Debit Cardholder Agreement and The Bancorp Bank's Privacy Policy.
The Venmo Mastercard® is issued by The Bancorp Bank, N.A. pursuant to a license by Mastercard International Incorporated. Card may be used everywhere Mastercard is accepted in the U.S. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.