For issues with Venmo Debit Card purchases, please see this article for more information.
I’m not satisfied with my purchase. Who do I contact?
If you’re not satisfied with a purchase you made with your in-store QR code, please contact the merchant partner first. They should be able to assist further.
If you are not able to come to a solution with the business, please feel free to reach out to Venmo’s support team at firstname.lastname@example.org. Your purchase may be eligible for the Venmo Purchase Program.
You can read more about Venmo's Purchase Program here.