You received a payment from Venmo with the note “We just paid off your negative balance and also threw in an extra $5 for you. Now you can start using Venmo again!”
We noticed that your account was frozen due to a negative balance. As a one-time courtesy, we’ve sent you money to cover that negative balance and a little extra for your next transaction. Your account should no longer be frozen and you shouldn’t need to take any further action.
This isn’t something we offer everyone, but it’s a special gesture for users like yourself who we’d love to see return to Venmo! You can now send money to friends, pay businesses, purchase crypto, and much more through your Venmo account.
If you have any questions about this payment or your account, please reach out, we’re happy to help.