How can I view my ongoing dispute?
You can check the status of your dispute by opening the Venmo app and navigating to the Disputes section of the app.
- Go to the "Me" tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap “Get Help”
- Select “Disputes"
Once there, you can view the details of any ongoing disputes.
How can I submit requested information for my ongoing dispute?
If we’ve requested additional information, you can upload it in the Disputes section inside the Venmo app.
- Go to the "Me" tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap “Get Help”
- Select “Disputes”
- Got to that specific dispute, and tap “Submit” on the prompt stating “We need more information”
In this section, you can upload any documents that may be beneficial to your dispute. You’ll also be provided with the option to add any details that are important for this dispute.
What type of documentation is acceptable for my dispute?
Please check this table to understand the type of evidence you can provide for your dispute:
Buyer | Evidence |
Item not Received |
|
Significantly not as Described |
|
Credit not Processed |
|
Duplicate |
|
Paid by Other Means |
|
Incorrect Transaction Amount |
|
Seller | Evidence |
Item not Received |
Physical Items
Nonphysical Items
|
Significantly not as Described |
Physical Items
Nonphysical Items
|
Credit not Processed |
|
Duplicate |
|
Paid by Other Means |
|
Incorrect Transaction Amount |
|
How can I cancel my dispute?
You’re able to cancel your dispute at any time in the Venmo app.
- Go to the "Me" tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap “Get Help”
- Select “Disputes”
- Tap the dispute you want to cancel
- Select “Cancel Dispute” and follow the prompts
After completing the prompts, you will see a canceled tag next to your dispute.
I am having trouble canceling my unauthorized dispute.
Due to your original dispute having to do with potential unauthorized activity on your Venmo account, we’ll need to allow our specialized team to review your Venmo account for potential security concerns. You can track any updates to your dispute by navigating to the Disputes section in the app.