This article will help view or submit more information for an ongoing dispute.
How can I view my ongoing dispute?
You can check the status of your dispute by opening the Venmo app and navigating to the Disputes section of the app.
- Go to the Me tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap Get Help
- Select Disputes
Once there, you can view the details of any ongoing disputes.
How can I submit the requested information for my ongoing dispute?
If we’ve requested additional information, you can upload it in the Disputes section inside the Venmo app.
- Go to the Me tab by tapping your picture or initials
- Tap the Settings icon near the top of the screen
- Tap Get Help
- Select Disputes
- Select your specific dispute, and tap Submit on the prompt stating, “We need more information”
In this section, you can upload any documents that may be beneficial to your dispute. You’ll also be provided with the option to add any details that are important for this dispute.