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If you can't find the answer you need, get in touch with our Support team by filling out the form below, or scroll down for more contact options.

Which category best describes your problem?

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Subject

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Signing In(optional)

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Payments and Requests(optional)

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Payment Methods(optional)

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Venmo Debit Card Question(optional)

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Account Settings(optional)

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Bank Transfers(optional)

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Purchasing with Venmo(optional)

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Security(optional)

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Business Profiles and Charity Profiles(optional)

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Selling with Personal Profiles(optional)

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Last four digits of bank or card account number connected to your Venmo account (e.g. "1234")(optional)

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

The full routing number for a bank, or, if providing a card, the first 6 digits of the card number(optional)

Please note that this information will be used to verify your identity. Confirming your identity when signing in from a new device adds an additional layer of security

Verify old phone number on file with Venmo (if it has changed)(optional)

Date of Payment(optional)

Amount of payment(optional)

Username of person you paid (e.g. @johnsmith)(optional)

Username, phone number and email address of person you meant to pay (e.g. @johnsmith 555-555-5555 johnsmith@johnsmith.com)(optional)

Was the payment to a merchant?(optional)

Verification Amounts(optional)

If you used the manual verification option, check your bank statement for two small deposits and two small withdrawals. What were the two separate amounts you found?

Date of Transfer(optional)

Amount of transfer(optional)

Last four digits of the account where this charge appeared(optional)

Date of purchase(optional)

Amount of purchase(optional)

Merchant (e.g. Poshmark, Munchery, etc.)(optional)

Tracking number(optional)

Have you contacted the merchant? (Check box if yes)(optional)

Please note we can only accept your claim if you have already contacted the merchant and failed to resolve the issue with them

Have you disputed this purchase with your bank or card issuer? (Check box if yes)(optional)

Please describe how this item differs from the item you originally purchased(optional)

Date activity occurred(optional)

Amount of payment(optional)

Description

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(optional)

Accessibility Request(optional)

Contact Submission ID(optional)

Attachments(optional)

Add file or drop files here

Other Ways to Connect

Send us an email by filling out the form above
For the fastest service, chat with us in our mobile app (M-S, 8:00am–10:00pm CT, seven days a week).
Call us at (855) 812-4430 (8:00am–8:00pm CT, seven days a week)

Venmo Credit Card (powered by Visa)

Call Synchrony Bank at the phone number listed on the back of your Venmo Credit Card (24 hours a day, seven days a week)
If your card has been lost or stolen, please call Venmo Credit Card support from the Get Help section of your Venmo app. Synchrony Bank's contact information can also be found in our Venmo Credit Card FAQ.

Venmo Debit Card and Purchasing with Venmo Support

Send us an email by filling out the form above and selecting "Venmo Debit Card question"
Send us an email at debitcardsupport@venmo.com
Chat with us in our mobile app (M-S, 8:00am–10:00pm CT, seven days a week).
Call the phone number listed on the back of your Venmo Debit Card (Card deactivation: Seven days a week, 24 hours a day; Live agent: 8:00am to 8:00pm CT, seven days a week)

Business Profile Support

Send us an email by filling out the form above and selecting "Business Profile"
Send us an email at businesssupport@venmo.com