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Dispute Documentation for Buyers

Item not Received Disputes

  • Additional item info:
    • Item name
    • Description
    • URL
  • Explanation of why the issue was not resolved in person (for items to be collected or delivered in person)

Significantly not as Described Disputes

  • Explain the extent of the damage to the item
  • Explain how the item you received significantly differs from the item advertised
  • Original item listing vs photos of item received
    • A brief explanation of the difference between the items
  • Explanation of why the issue was not resolved in person (for items to be collected or delivered in person)

Credit not Processed Dispute

  • Proof showing the seller promised a credit
  • Proof the seller is willing but unable to issue credit
  • Bank or CC Statement showing missing withdrawal

Duplicate Dispute

  • Proof of multiple payments for same item or service

Paid by Other Means Dispute

  • Proof of payment for the same item or service by other means

Incorrect Transaction Amount Dispute

  • Bank or CC statement showing withdrawal amount does not match Venmo account
  • Receipt or invoice showing a different amount

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Dispute Documentation for Sellers