How do I shop in the Venmo app?
You can browse and purchase from select partners directly in the Venmo app, no app switching required.
To get started:
- Look for the tile on your Venmo feed (like “Order Food” or “Buy Tickets”)
- Allow location access when prompted so we can show you relevant nearby options
- Browse and select what you want, and tap Pay with Venmo
- Your purchase order will appear in your feed, where you can track it and split the cost with friend
What you need to know:
- Availability varies by location and partner
- You'll receive updates via email, text, or in-app notifications
- There are no app fees from Venmo for placing orders
- You can split costs with friends just like any Venmo payment
Why cant I see the option for in app shopping?
In-app shopping and ordering experiences are currently available in select locations as we test and expand these features.
Availability depends on:
- Your location
- Partner availability in your area
- Feature rollout status
If you don't see a specific option yet, we're working on making these features available to more users over time. Make sure you have the latest version of the Venmo app to access new features as they become available.
How do I track my order and split with friends?
After you place your order, you'll see it in your Venmo feed just like any other payment.
- Tap Split to send payment requests to friends
- Tap the transaction to see more details about your purchase
- Return to the original tile (like "Order Food" or "Buy Tickets") to see current and past purchases
You'll also receive updates via email or text, depending on the partner.
What if there's a problem with my in app purchase?
For issues with your food order, like wrong items or refund requests, contact the partner directly.
You can reach them through:
- Your order/purchase details in the Venmo app
- Email and text notifications they send you
- Their customer support channels
If you can't reach a resolution with them, contact Venmo support, and we'll work with you to help find a solution. If you have an unauthorized charge or payment issue, contact Venmo support.